Outlook: Why People Online Status is Grey Out?

Ever faced grey out present status in your outlook? You start to wonder was it the settings block from office 365, or is your firewall blocking, or is there registry configured?

If you have ask above questions and also checked that none above related then the next question you should ask yourself is “What Office 365 license I’m on?“. The answer is if you are not using any Office 365 enterprise license, or your Office installer is “Home and Business” you will not have the online status feature. Is a limitation based on type of license that you subscribed.

Hence, get consultation and get to understand about the licenses that you are going to purchase.

How to check?

Open your Outlook App > Click on File at top left


Click on Options at the left side bar


Click on People > Scroll down you will see this grey out


My Office Application are using ProPlus


How to export Online Archived Calendar to a CSV file from Outlook App 2016 and above?

Heyyy dudes and ladies! So I was stressing out this problem today and I wanted to share the resolution for this, as you know by now you cant find any resolution much now on the Web for this case.

Firstly, you could only view your online archived calendar from Outlook App. By default you couldn’t view it on Outlook Web.
Please try not to re-import the online archived to your current calendar, imagine the amount of reminders it will prompt you. Yes, I did that test on myself, and I am getting a re-prompt of reminders of my 1 year calendar . hahaha. I’m such an idiot!

To view it for your Outlook Web;

  1. At your Outlook App > File > Save Calendar
  2. Choose your directory/location to save your calendar
  3. Modify the options to save full details or whatever you wish
  4. Rename it and click save
  5. Go to Office 365 portal > Calendar
  6. Add/Create a new calendar > Give it a Name
  7. Import calendar > Select from a file > Browse for the save calendar file
  8. Now you got to view your online archived calendar in Outlook Web

To save your online archived and entire current calendar to a CSV file;

  1. At your Outlook App > File > Save Calendar
  2. Choose your directory/location to save your calendar
  3. Modify the options to save full details or whatever you wish
  4. Rename it and click save
  5. Locate your saved calendar file and double click it to open at your Outlook App
  6. At your Outlook App > File > Open & Export > Import/ Export
  7. Then it will prompt you > Export to a file > Select the saved calendar > next all the way
  8. If there is a reoccurrence prompt that is asking to set a date range, just set your prefer date range.
  9. Last is finish, now you have a list of your all meetings, based on the date range into a CSV file.

Troubleshoot MFA for Outlook with Modern Authentication turned on

First of all, understand that I also went through trouble with this modern authentication that is turn on and causing you to see “Always prompt for logon credentials” option is grey out under Outlook application. You would like to have app password for your outlook application but got stop to proceed so because of modern authentication. Is also troublesome to have to keep on keying the code whenever you are re-login your Outlook application without the app password setup on your Outlook account.

*Modern authentication only supports 2013 or the earlier release, please refer to reference for further information

Example for Outlook 2016;

Where to see the grey out “Always prompt for logon credentials”?

File > Info > Account settings > Account Name and Sync Settings > Select More Settings > go to Security tab



However, to sign in with app password, there are 2 options;

  1. If you have an existing account in your Outlook application and have “Always prompt for a password to log in” is enabled then you will just have to key in the app password in the prompt panel.
  2. If you are re-adding or add new account then you will have to key in the app password during your setup of the account for your Outlook application.

*These options doesn’t just limit to Outlook application only

So to disable the modern authentication you may need to add-on a registry;

  1. Go to registry
  2. Locate this directory HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL
  3. If “EnableADAL” registry is not created yet then create it as DWORD and set the value to “0”
  4. If you have already has this registry then just change the value to “0”
  5. Close the registry and restart your Outlook application (by closing and re-open)
  6. You will see the prompt for the credential to log in is shown while you launch your Outlook application
  7. Key in your app password and select remember password

*Is much simple to add registry 

*But I recommend that you remove the profile and then re-add


  1. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/modern-authentication-on-outlook-2016-keeps-on/98a263f4-ab9c-4d6f-b5eb-2728a8e77412
  2. https://docs.microsoft.com/en-my/office365/enterprise/modern-auth-for-office-2013-and-2016?redirectSourcePath=%252fen-us%252farticle%252fHow-modern-authentication-works-for-Office-2013-and-Office-2016-client-apps-e4c45989-4b1a-462e-a81b-2a13191cf517

Outlook: Why am I seeing this pop-up frequently? How do I check the causes?

If you have an environment that is newly deploy or newly upgraded and after few months, than you have only encounter your Outlook frequently shows the pop-up for credentials. Thus, you have no idea, how come there would be such issue happen, even though you have deploy it with best practice.

To check what is causing this situation is to run wireshark;

  1. Run wireshark on a user’s computer, either connected to LAN or Internet.
    • Close all necessary applications
    • Open and run the wireshark
    • Open Outlook only
    • If no pop-up shown, than open other microsoft applications, such as excel or skype for business
    • If than pop up shown, than stop and save your wireshark logs
    • Analyse the wireshark logs
    • You will probably see there is multiple re-transmission of the firewall connection, which successful and than fail instantly
    • This could be your firewall issue that causes the pop up
  2. You can also check from Event viewer from the user’s computer, based on the similar steps for wireshark

For such situation happen, the only assumption you will ask yourself is;

  1. Has there be changes with firewall?
  2. Is the firewall having issue?
  3. Is my exchange or exchange hybrid having issue?
  4. Is my ADFS having problem? (You can check from portal access is it accessible, if yes than ADFS is not the problem)

Outlook: How to hide “Do Not Forward”

There some customers who are very particular with security and compliance or rights management service. They also would wish to hide all default RMS templates such as, contoso.com – confidential, contoso.com – confidential (View Only) and Do Not Forward, and have their own. Thus, it is easy to hide the contoso.com – confidential and contoso.com – confidential (View Only) templates using the Azure classic portal. However, based on many article I researched on hiding or disable the “Do Not Forward” permission in the Outlook have said “You cannot hide or remove Do Not Forward because it is based on the Office”. So, I came by this article (Reference: https://support.microsoft.com/en-gb/help/2458423/the-message-classification-feature-is-unavailable-when-you-disable-the) to resolve this hiding of “Do Not Forward” feature by modifying the registry of the Office. This method applies to version of Outlook 2010 to Outlook 2016 and can also done via GPO.

Modify using registry;

  1. Open Registry edit (regedit.exe) > HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Common > DRM
  2. Create a new > DWORD(32bit)
  3. Name the registry: DisableDNF
  4. Double click on the registry > enter value ‘1’
  5. Close the registry
  6. Close and relaunch the Outlook

After relaunch the Outlook, you could see whether the given method works is creating a new email > options > permission toggle, the “Do Not Forward” has grey out or disable.

Create a new registry
Do Not Forward is grey out