Hey guys and girls, hope you all are having a good day. Today’s topic has a relation of 3 platform.
- Intune/Microsoft Endpoint Manager
- Outlook App (Windows)
This topic is more related to migration situations, so basically the environment is running IMAP and are on the stage of migrating to Office 365. Hence, to allow users to able to proceed to make use of the new mailbox and having to receive latest emails without disruption or downtime, would need to create the office365 email account on their Outlook profile.
If you notice that you have an email account, email@example.com with the type “IMAP” on your outlook default profile, but you would like to also add the firstname.lastname@example.org with the type “Microsoft Exchange” on the outlook default profile too. This is where the issue happen, majority would just proceed to try to add the account from the Outlook app but it will never let you successfully add the new account in and return with the message saying “This account has been added.” It seems to me that the Outlook App unable to differentiate TYPES. If you dig into Google Search you will only get articles, guiding you to create a new Profile just for the Office 365 account.
Wait…there is a solution to this. Please don’t bother raising case to Microsoft Support from Intune, if you’re lucky you will meet a support that willing to go extra miles for you. Usually the support would recommend you to turn on this feature from Intune “Automating the creation of outlook profile for Exchange Accounts” this only applies to new profile not existing profile.
So basically the solution is simple but I’m still unable to find an automation way to perform this. Hence, manually, but luckily is was just a small business organization, else I’m poof of words. Just type organization that is not willing to spent other migration products such as BitTitan and etc..
Anyway, to create an email account o the default outlook profile we would need to
- Launch your Start/Windows button
- Search for “Control Panel”
- Search for “Mail” in Control Panel
- Select the Mail > select “email accounts”
- Then select “New”
- Enter the following details and click Next
- Wait for the establish processing…
- You will now have 2 email@example.com accounts in the default Outlook Profile with different types, IMAP and Microsoft Exchange.
If you are still wanting to go with having 2 profiles in Outlook to serve each types here is a simple PowerShell Script that you can upload to Intune;
#This is to create new Profile with the new Profile name
New-Item -Path "HKCU:\Software\Microsoft\Office\16.0\Outlook\Profiles\<Profile Name>" -Value ""
#This is to allow the prompt to users to choose which Outlook profile
Set-ItemProperty -Path "HKCU:\Software\Microsoft\Exchange\Client\Options" -Name "PickLogonProfile" -Value "1"